Sixpenny Christmas ~ Terms and Conditions
Making a purchase with us at Sixpenny Christmas could not be easier. We want you to enjoy shopping with us, and will do our best to make the process as easy as possible.
Remember to add your personalisation where necessary in the ‘order notes’ box on the checkout page. If you use the fast checkout and forget to add it, don’t worry, we’ll contact you to get it!
After you’ve finished your selection, click on ‘Checkout’ and you may be asked for a few details that we need to be able to complete the order.
When confirmation of your Sixpenny Christmas order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We reserve the right to temporarily remove any item for sale our website, and to completely discontinue any item.
This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.
If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item or a gift voucher will be offered to the customer.
When the order is placed at our website, you will be re-directed to a third party payment service, including Paypal, Apple Pay, Google Pay etc. (depending on your choice) where your payment will be processed using the highest levels of security. No card details will be saved on our website.
Depending on the item, we will deliver your product via Royal Mail, My Hermes, UPS or similar courier depending on the size of the item you have purchased.
On occasion we may need your phone number so we (or the Courier service we use) can contact you regarding delivery.
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
We aim to dispatch your products within 5 to 7 working days as each item is made to order, In some cases, however, it may take a little longer.
Should the item be out of stock we will contact you and give you an estimated delivery time. If this is not acceptable to you then we will offer you an immediate refund and cancel the order.
You have the right to refuse/return an unwanted item within 14 days unless the item is personalised/special request. The 14 day period begins on the day of delivery. The items must then be returned within 14 days of cancellation.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms, and provide photos of what is incorrect, any damage etc.
Please note that ‘special request’ items and personalised items are non-refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all our customers happy. However, there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours, we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, unless damaged/faulty however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Any order cancellations must be requested within 24 hours. Cancellations should be requested via email (firstname.lastname@example.org) The email forms your cancellation form. Any cancellation requests outside of 24 hours will only be accepted if the order process hasn’t started.
Small items are usually sent via Royal Mail, which is not insured. Delays in the postal service is not unknown. In the event of an item you have ordered not being delivered to you, please contact us as soon as possible so we can resolve the matter.
When we use a Courier service (Hermes/UPS etc.) the items are insured until it reaches your address. Some items may need a signature upon arrival depending on the item.
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK / IOM address within 14 working days, which excludes weekends and bank holidays.
As delays can happen and be unforeseen, Sixpenny Christmas accepts no liability for any delay or failure to deliver within our estimated timescales.
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
As mentioned, some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.
When you receive your products from the courier, please check the packaging for any damage, take photos for evidence before opening further. You should inform us immediately if you receive an open or damaged parcel.
If you need to reach us, you can contact us via our Facebook page Sixpenny Christmas, email us using the information on the contact page or alternatively, you can call on 07734665681 or you can write to us at: 28 Chestnut Ave, PO9 3QR
In the unlikely event you need to make a complaint, pleas contact us directly via the contact form, or email email@example.com. Your complaint will be dealt with as a priority, and you should be contacted within 48 hours. All current guidelines for these procedures will be observed.
Your rights to return goods are protected under UK consumer regulations, current policies will be observed.